Manoj Kumar has spent nearly twelve years in facility services — starting on the operations floor, then moving into supervision and site management for corporate buildings across Delhi NCR. He has personally handled housekeeping rosters, pantry service standards, guarding deployments, client audits and the statutory paperwork that most vendors treat as an afterthought.

In those years one problem never went away. Clients were sold professional facility management and received untrained staff, unverified backgrounds, missing compliance records and supervisors who changed every quarter. The industry had plenty of manpower and very little training.

Two years ago, Manoj started SM Facility Services to bridge exactly that gap. He built the training facility first, then the client list. Every housekeeping, pantry and guarding module has a manual, a trainer and an assessment. Every recruit is verified through family, neighbourhood and police checks before a client ever sees them. Every employee gets ESI and PF within 24 hours of joining.

Today the company runs with 280+ trained professionals, ISO 9001:2015 certification and more than 50 million sq. ft. of real estate under service in Delhi NCR — and Manoj still takes client calls on his own number.